Standards and global trade : a voice for Africa / ed. by John S. Wilson a. Victor O. Abiola. - Washington : World Bank, [2003]. - liv, 434 p. ; 28 cm.см.. - ISBN 0-8213-5473-6[MFN: 3740]
Amelioration continue de la qualite : S.P.C / Valerie Marange. - Paris : Ed. d'Organisation, 1990. - 285 p. : ill. ; 25 cm.см.. - ბიბლიოგრ.: გვ. 283-285. - ISBN 2-7081-1151-5[MFN: 4069]
Are you being served? : New tools for measuring service delivery / Ed. by Samia Amin, Jishnu Das, Markus Goldstein. - Washington : World Bank, [2008]. - xxvi, 423p. : fig. ; 23cm.см.. - Bibliogr. in the text notes. - ISBN 978-0-8213-7185-5 : [n.p.][MFN: 17381]
The deming management method / By Mary Walton ; Forew. by W. Edwards Deming. - [New York] : A Perigee Book, [1986]. - xx, 262 p. : fig. ; 23 cm.см.. - ISBN 0-399-55001-1 : [n. p.][MFN: 18562]
Quality is personal : A foundation for total quality management / Harry V. Roberts, Bernard F. Sergesketter ; Forew. Robert W. Galvin. - New York et al. : The free press et al., [1993]. - 169 p. : fig. ; 24 cm.см.. - (Business/Management). - ISBN 0-02-926625-4[MFN: 19872]
Leadership for great customer service : satisfied patients, satisfied employees / Thom A. Mayer, Robert J. Cates ; forew. by Tom Peters. - [Chicago] : Health Admin. Press., [2004]. - xxi, 120 p. ; 23 cm.см.. - (ACHE management series). - Bibliogr. after chap.. - ISBN 1-56793-228-2[MFN: 23324]