Break point : Business process redesign / David K. Carr, Kevin S. Dougherty, Henry J. Johansson et al.. - [Arlington : Coopers & Lybrand, 1992]. - x, 206 p. : ill. ; 23 cm.см.. - (The Coopers & Lybrand performance solutions ser.). - ISBN 0-944533-04-3 : [n. p.][MFN: 17073]