Creating excellence in crisis care : A guide to effective training a. program designs / Lee Ann Hoff, Kazimiera Adamowski ; Forew. by Richard Ramsay, Leona L. Eggert. - San Francisco : Jossey-Bass, [1998]. - viii, 272 p. ; 23 cm.см.. - ISBN 0-7879-4071-2[MFN: 5640]