The six sigma handbook : a complete guide for green belts, black belts, a. managers at all levels / Thomas Pyzdek. - Rev. a. expand.. - New York [et al] : McGraw-Hill, [2003]. - xviii, 830 p. : fig. ; 24 cm.см.. - Bibliogr.: pp. 806-813. - ISBN 0-07-141015-5[MFN: 33025]