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  1. Mayer, Thom A.

    Leadership for great customer service : satisfied patients, satisfied employees / Thom A. Mayer, Robert J. Cates ; forew. by Tom Peters. - [Chicago] : Health Admin. Press., [2004]. - xxi, 120 p. ; 23 cm.см.. - (ACHE management series). - Bibliogr. after chap.. - ISBN 1-56793-228-2[MFN: 23324]

    UDC: 616-082 + 615-05 + 614.253.8

    • Cates, Robert J.; 

    Subjects:
    - სამედიცინო მომსახურება - ხარისხის კონტროლი; პაციენტთა მომსახურების ხარისხი; მედპერსონალი და პაციენტი;

    E 87.559/3 - General Stock

     

    * Double: Leadership for great customer service