10 steps to sales success : the proven system that can shorten the selling cycle, double your close ration, and sugnificantly increase your income / Tim Breithaupt. - N.Y. [et al.] : Amacom, [2003]. - xiv, 272 p. ; 23 cm.см.. - Bibliogr.: p. 259. - ISBN 0-8144-7165-X[MFN: 31016]