A complaint is a gift : recovering customer loyalty when things go wrong / Janelle Barlow, Claus Moller ; forew. by Tony Hsieh. - 2nd ed., rev. a. expand.. - San Francisco : BK, [2008]. - x, 273 p. ; 23 cm.см.. - ISBN 978-1-57675-582-2[MFN: 32676]
How to talk to a liberal (If you must) : the world according to Ann Coulter / Ann Coulter. - N.Y. : Crown Forum, [2004]. - xi, 353 p. ; 24 cm.см.. - ISBN 1-4000-5418-4[MFN: 32677]
Overcoming dyslexia : a new and complete science-based program for reading problems at any level / Sally Shaywitz. - N.Y. : Alfred A. Knopf, 2003. - ix, 414 p. ; 24 cm.см.. - ISBN 0-375-40012-5[MFN: 32678]
Minerals yearbook, 2007 : Area reports : domestic, 2007 / U.S. Department of the Interior, U.S. Geological survey ; USGS science for a changing world. - [Washington : U.S. Gov. print. office, 2010]. - 28 cm.см.[MFN: 32679]
Minerals yearbook, 2007 : Area reports : domestic, 2007 / U.S. Department of the Interior, U.S. Geological survey ; USGS science for a changing world. - [Washington : U.S. Gov. print. office, 2010]. - 28 cm.см.[MFN: 32679]
Understanding law school : an introduction to the LexisNexis understanding series and tips on how to secceed in law school / various authors. - [Newark [et al.]] : LexisNexis, 2004. - xix, 257 p. ; 24 cm.см.. - (The LexisNexis Understanding ser.). - Bibliogr. in the text notes. - ISBN 0-8205-6193-2[MFN: 32681]
Public policy analysis : an introduction / William N. Dunn. - 3rd ed.. - Upper Saddle River : Pearson/Prentice Hall. - xv, 510 p. : fig. ; 24 cm.см.. - Bibliogr. in the text notes. - ISBN 0-13-183993-4[MFN: 32683]